The short version
You pay cash when your food arrives, so there’s no charge sitting on a card waiting to be reversed. That makes most of this simple:
- Order still Pending? Cancel it yourself in My Orders. It’s free and it takes a second.
- Kitchen already cooking? Call us on (123) 456-7890. We’ll do what we can, but ingredients may already be committed.
- Something wrong with what arrived? Tell us and we’ll replace it, redeliver it, or refund it in cash.
Cancelling before we start cooking
Every order starts as Pending, which means we’ve received it but the kitchen hasn’t accepted it yet. While an order is Pending you can cancel it yourself at any time:
- Sign in and open My Orders.
- Find the order and choose Cancel.
- Confirm. The order moves to Cancelled straight away.
There’s no fee and no limit on how often you can do this. Nothing further is owed, because nothing was ever charged.
Cancelling after we’ve started
Once your order is Confirmed, Preparing or Out for delivery, the Cancel button is no longer available. By that point the ingredients are committed and, in most cases, the food is already being cooked to order.
Call us on (123) 456-7890 with your order number and we’ll tell you honestly where it is:
- Just confirmed, not yet cooking. We can almost always cancel it for you at no cost.
- Being prepared. We may be able to stop it. If the food is already made, we’ll ask you to accept and pay for it.
- Out for delivery. The driver is on the road with your food, so we can’t cancel at this point.
Refusing food at the door that we prepared exactly as you ordered it isn’t a cancellation. We may ask for payment in advance on future orders if it happens repeatedly.
Why there’s usually nothing to refund
CurryCook accepts cash on delivery only. We don’t take card payments on this site, we don’t store card details, and we don’t place a hold on anything when you order.
So a refund with us means one of two things: we hand cash back at the door for an item we got wrong, or we credit the difference against the amount you pay. There are no bank processing times to wait out.
If something’s wrong with your order
Tell us as soon as you notice. Food problems are time-sensitive and the sooner we hear, the more we can actually do about it.
| What went wrong | Tell us | Why the window |
|---|---|---|
| Food quality, temperature or freshness | Within 2 hours of delivery | We need to hear about it while the food is still there to look at. |
| Missing item from the order | Within 24 hours of delivery | We check it against the kitchen’s packing record for that order. |
| Wrong item delivered | Within 24 hours of delivery | Please keep the item. The driver may collect it when we bring the right one. |
| Charged the wrong amount | Within 7 days of delivery | We compare what you paid against the order total on file. |
| Order never arrived | As soon as you can, same day | We can often still find the driver and complete the delivery. |
Please don’t throw away or return food before you’ve spoken to us. A photo taken at the door helps us sort things out quickly and settle it in one call.
How we put it right
Once we’ve confirmed what happened, we’ll offer whichever of these fits best, and you choose:
- We redeliver the missing or correct item, at no charge and usually the same day.
- We refund that item in cash, or deduct it from what you owe at the door if the driver is still with you.
- We refund the whole order where most of it was wrong, or where it never arrived.
- We credit your next order, if you’d rather have that than cash.
A partial problem gets a partial remedy. If one side dish out of a large order is missing, we’ll refund or redeliver the side, not the whole order.
What we can’t refund
The edges of this policy, so you don’t have to find them yourself:
- Change of mind after delivery. Prepared food can’t be resold, so we can’t take it back because you no longer want it.
- Not to your taste. Spice level, seasoning and heat are matters of preference. Tell us anyway, because we do read it and it changes how we cook.
- An address or phone number entered incorrectly. If the order went where you told us to send it, it’s been delivered.
- Nobody available to receive the order, including food left where your delivery notes asked us to leave it.
- Reported outside the windows above, where too much time has passed for us to establish what happened.
- Allergen requests we told you we couldn’t guarantee. Our kitchen is a shared space. See the allergens section of our Terms.
A late delivery on its own isn’t automatically refundable, since our times are estimates. If an order arrives so late that it’s cold or no longer usable, that’s a quality problem and it is covered.
How to report a problem
Have your order number ready. It’s at the top of the order in My Orders and on your confirmation. Then:
- Call (123) 456-7890. Fastest, and the only way to reach us about an order that’s out for delivery right now.
- Email contact@currycook.com with your order number, what was wrong and a photo if you have one.
- Send us a message for anything that isn’t urgent.
We aim to resolve quality and missing-item reports the same day, and everything else within one business day. If we need longer we’ll tell you why and when to expect an answer.
When we cancel an order
Occasionally we have to cancel from our side. An item sold out, the kitchen hit capacity, your address turned out to be outside our delivery range, or we couldn’t reach you to confirm. We’ll always call or email you when this happens, and we’ll offer a substitute before cancelling where one makes sense. As you haven’t paid, no refund is needed.
Changes to this policy
We may update this policy as our service changes, for example if we add card payments, which would introduce real refund processing times. The current version is always here, dated at the top. The policy that applies to your order is the one published when you placed it.
This policy sits alongside our Terms & Conditions and doesn’t affect any rights you have under Michigan or federal consumer law.